XMBearing Customer Service Commitment
Meet the needs of customers is important contentent of enterprise's pre-sale, sale and after-sale service system. The products producted and sold byXMall according to "product quality tracking system" to the greatest extent to meet the needs of users.
1 Pre-sales service
1) Irregular introduce or inform"XM
2) Provide users with bearing technology lectures, including the use and maintenance of the bearing, bearing assembly, bearing products' using features etc.
3)XMservice hotline to answer various questions and problems about bearing.
2XMnew customers will be entry into database, soXMcan perform tracking system.
1) New users, within a week of receving goods,XMsales Dep. will contact customer, inquiy about the arrival of the goods inspection, including product quality whether can meet customer needs, the mode of transportation, packing and other requirements of the clients.
2) Every new development of new products, which requires people's arrival with goods, introduce products to the user and help the users to install, introduce the use method and technical requirements.
3) Key usersXMwill quarterly visit once or twice, asking opinions, sloving the problems raised by users.
3 After-sales service
1) Users useXMproducts, once quality problem appeared, received a customer complaintXMwas requested to reply within 24 hours, servicer need to arrive within 48 hours to solve the problem.
2) Because of "XMproduct quality problem,XMpromise: return, replace, repair, until customers satified.